The Care Quality Commission
  • Care Home
  • Care home

Archived: Life Opportunities Trust - 83a Kingsway

83a Kingsway, Hayes, Middlesex, UB3 2TX (020) 8813 7828

Provided and run by:
Life Opportunities Trust

All Inspections

30 January 2014

During a routine inspection

We spoke with four members of staff and one person who uses the service. The people using the service had various needs which meant they were not all able to directly to share their experiences with us. Therefore we used a variety of other methods to gain information about people's experiences, such as observing interactions between staff and people using the service, reviewing care records and speaking with staff.

One person we spoke with said the “staff help me” and they confirmed they liked living in the home. We saw that people were encouraged to carry out tasks themselves and where necessary staff supported them. Interactions between the staff team and people were positive and staff had a good understanding of people’s individual needs and how to communicate with them.

People’s needs were identified and reviewed on a regular basis. This ensured that the staff team working with people knew how to meet their needs safely and effectively.

We saw evidence of best interest meetings as the home was moving towards supported living accommodation. Consultations had been held with people and their relatives to ensure the move to supported living was in people’s best interests.

People’s medicines were managed safely and were checked twice a day to ensure there were no medicine errors and that people received their prescribed medicines.

There were sufficient numbers of staff working in the home to meet people’s needs. However the provider might find it useful to note that people might benefit from receiving more hours of support from the outreach worker.

There were systems and procedures in place to deal and with and respond to complaints.

18 June 2012

During a routine inspection

We use a number of different methods to help us understand the experiences of people using the service. This is because the people using the service have different and varied needs which mean not all of them are able to tell us their experiences. We spoke to one person living in the home, one relative and three members of staff, which included the manager. We also spoke with other professionals and saw the March 2012 Local Authority's inspection report. In addition we also carried out observations during the visit to gain an understanding of people's experiences.

One person told us they like living in the home and enjoy how they spend their time, going to clubs, the day centre and being in the home. They said staff were 'nice' and confirmed staff listen to them.

A relative told us the staff team understand peoples needs and provide them with daily choices and different opportunities. They said the communication was good with staff telling them if the person's needs change. They stated 'if I had any concerns I would talk to staff'.

A professional commented that staff keep them informed if there are any issues and that people are well presented and dressed to show their individuality.