We carried out a review of the data available to us about Sk:n - Middlesbrough James Cook Hospital on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sk:n - Middlesbrough James Cook Hospital, you can give feedback on this service.
This service is rated as Good overall. This was the first time we had rated this service. (The previous inspections in February 2013 and January 2014 were unrated; at both inspections we found the service met the five standards we inspected).
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection on 9 June 2021 at Sk:n – Middlesbrough James Cook Hospital as part of our inspection programme.
Sk:n – Middlesbrough James Cook Hospital is registered under the Health and Social Care Act 2008 to provide the regulated activities:
• Surgical procedures
• Diagnostic and screening procedures, and
• Treatment of disease, disorder or injury.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Sk:n – Middlesbrough James Cook Hospital provides a range of non-surgical cosmetic interventions, for example, lip fillers, skin peels, anti-ageing injectables, dermal fillers and laser hair removal which are not within CQC scope of registration. Therefore, we did not inspect, or report on these services.
The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People said they were happy with the service and the care and treatment provided. One person said, "The staff are friendly and polite."
People were cared for in a clean, hygienic environment. One person told us, 'The clinic is always clean.'
The service was delivered in an environment that was accessible and well maintained
We found there was a recruitment procedure in place and appropriate checks were carried out on staff before they started work.
We spoke with three patients who all told us they were happy with the care and treatment received. Comments included 'It's been good so far', 'I always like to see the same person, they're good like that' and 'The service is great.'
We observed that the seven lasers were maintained in good working order. We reviewed the service records for all lasers and saw that they had been regularly maintained by the company's engineers
We spoke with three members of staff. They all told us they felt supported. They said they had regular staff meetings but also felt able to approach the clinic manager if they had any other concerns or training needs.
People said that they knew they could speak to a member of staff if they had a complaint. One person said "I would just phone in if I wanted to complain.'