Welcome House - Leeza Court

Updated 3 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

We undertook this inspection at the same time as CQC inspected a range of urgent and emergency care services in Kent and Medway. To understand the experience of social care providers and people who use social care services, we asked a range of questions in relation to accessing urgent and emergency care. The responses we received have been used to inform and support system wide feedback.

This inspection took place on 15 February 2022 and was unannounced.

Updated 3 March 2022

About the service

Welcome House- Leeza Court is a residential care home. It was providing personal care to 12 people with mental health needs at the time of the inspection. Some people had additional needs including a physical disability or eating disorder. The service can support up to 16 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People continued to feel safe and staff knew how to identify, report and respond to safeguarding concerns. Staff followed appropriate guidance to minimise identified risks to people's health, safety and welfare.

Staffing levels reflected people’s needs. People said staff were available to help and give assurances when it was needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff encouraged people to make choices in their daily lives and to participate in home life. People maintained relationships with people that mattered to them.

People were supported to eat and drink enough to meet their needs. They also received the support they

needed to stay healthy and to access healthcare services. People received their medicines when they were needed.

People continued to be supported by a small team of staff who knew them well. Staff understood the importance to maintaining a calm atmosphere to promote people’s mental health. Trusting relationships had been developed so that staff treated people with dignity and kindness.

Staff felt well supported and communicated well as a team. They had the knowledge and skills to perform their roles.

The service continued to be well-led and the registered manager provided good leadership. They checked staff were focussed on people experiencing good quality care and support. People and staff were encouraged to provide feedback about how the service could be improved. This was used to make changes and improvements that people wanted.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 2 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.