8 March 2013
During a routine inspection
People's needs were recorded in a plan of care that was reviewed regularly. Risks to people's safety were assessed and plans to reduce and monitor risks to both people using the service and staff were recorded.
Staff had received safeguarding training and those that we spoke to were aware of how and when to report any concerns. People using the service told us, " The staff do whatever they can to make us feel safe in our own home".
In order to protect people using the service, we saw that the agency carried out an appropriate staff recruitment process and staff received training and support suitable to their job role.
We spoke to six people using the service who were positive about the staff team and comments included : " they are very polite, always asking if there is anything they can do for me". Another person told us " I really look forward to them coming, they are always so cheerful".
There were processes in place to monitor accidents and incidents and the quality of service being provided. People using the service and their families were involved through annual questionnaires and spot checks.