12 June 2013
During a routine inspection
People told us that they were given choices about how their care was to be provided and felt that staff respected their wishes if they did not want to receive care. One person said 'If I don't want something done, they say 'that's ok we'll leave it until tomorrow.'
All care plans showed people's needs were assessed and reviewed monthly, three monthly or six monthly depending on how high their needs were. People felt that care staff understood their needs and were complimentary about the service. One person told us 'they are good at everything, they just make me feel happier twice a day' another person said 'I can't praise them highly enough.'
Everyone felt safe receiving care and were confident that they would be able to report any issues to the office. They all felt that staff spoke to them kindly and with respect.
We reviewed the personnel records of four members of staff. On all files we saw evidence that staff had been asked to provide references, evidence of identification, complete an application form and complete a health check questionnaire. In all cases a Criminal Records Bureau (CRB) or Disclosure and Barring System (DBS) check had been satisfactorily obtained and recorded on the file.
The service had carried out a staff survey and a service user survey, analysed the results and produced an action plan.