222 Healthcare Private GP

This service is rated as Good overall.

The key questions are rated as:

• Are services safe? – Good
• Are services effective? – Good
• Are services caring? – Good
• Are services responsive? – Good
• Are services well-led? – Good

We carried out an announced comprehensive inspection at 222 Healthcare Private GP in Stokenchurch, Buckinghamshire on 21 September 2023. The service was registered with the Care Quality Commission (CQC) in March 2022. We carried out this first rated inspection as part of our regulatory functions. The inspection was undertaken to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services, and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

222 Healthcare Private GP provides a wide range of services, including a private GP service, a travel health clinic and a weight loss clinic.

The service is registered with CQC to provide the following regulated activities:

• Treatment of disease, disorder or injury
• Diagnostic and screening procedures

The service was originally founded in 2021 by 2 GPs. The service expanded and registered with CQC in 2022 following the introduction of services within scope of CQC regulation. Both the original founders are now directors, they both continue to practice as GPs at the service and 1 is also the CQC registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service demonstrated they provided services for patients in a manner that ensured patients’ and staff safety.

• Patients received effective care and treatment that met their needs. The way in which care was delivered was reviewed to ensure it was delivered according to best practice guidance. Staff were well supported to update their knowledge through a variety of training.

• Each patient who attended the service for travel health advice received an individualised travel health brief tailored to their specific needs and travel plans. The health brief outlined a risk assessment and all travel vaccinations that were either required or recommended. Specific health information including additional health risks related to their destinations with advice on how to manage common illnesses was also included.

• Patient feedback from a variety of sources was overwhelmingly positive and there were clear arrangements to protect patients’ dignity and privacy.

• The service was responsive to the needs of their patients, staff prioritised patients’ convenience and ensured appointments ran on time. This included the provision of urgent travel vaccinations via an accelerated schedule for urgent travel needs.

• The governance and quality assurance processes were effective and drove improvement in the service provision. There were systems to support improvement and innovation work, this included the use of digital solutions within healthcare.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Healthcare