Orchard House Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement within this key question. Staff and leaders had not identified and addressed potential unequal treatment towards people being cared for in bed who did not always have the same opportunities as others. However, people and relatives felt they were treated fairly by the management team. Processes were in place seek and listen to information about people who are most likely to experience inequality in experience or outcomes. These processes helped to ensure care and support could be offered to both people and staff which fully considered their protected characteristics.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We noted people who stayed in their rooms did not always have the same opportunities as others. There appeared to be limited opportunity for meaningful interaction or activity for those cared for in bed. However, people and relatives felt they were treated fairly by the management and staff team.

Staff and leaders had not identified and addressed potential unequal approach towards people being cared for in bed, in terms of providing appropriate opportunities for engagement and activity. However, staff and the management team described how they sought and listened to information about people who are most likely to experience inequality in experience or outcomes. This included during assessments and care reviews. Discussions with staff showed most had a genuine interest in the people they were supporting and they demonstrated a person-centred approach. Staff described how they supported people in line with their individual needs and preferences. Staff told us they were treated fairly by the provider, management team and their colleagues. They confirmed they had received training in equality and diversity.

Processes were in place to actively seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. Processes included care reviews of people’s needs, regular staff and resident meetings, one-to-one staff and group supervisions, the completion of quality assurance surveys, ‘your voice’ surveys for staff, spot checks on staff practice, observations of care and regular audits. These processes helped to ensure care and support could be offered to both people and staff which fully considered their protected characteristics

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.