We carried out a review of the data available to us about Amy Woodgate on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Amy Woodgate, you can give feedback on this service.
Amy Woodgate House is a care home providing personal care for up to 44 people. At the time of our inspection, there were 29 people using the service. The service supports older people living with dementia and having physical care needs. The home is arranged over 2 floors and divided into three living units each comprising a sitting and dining room with a kitchen.
People's experience of using this service and what we found
Although pre-employment checks took place before staff started working with people, job interviews were not always carried out making sure the provider checked staff's knowledge and skills before they employed them. We made a recommendation about this.
Transitioning from the previous provider had an impact on the staff team which prompted the service to review staffing levels regularly making sure they met the needs of the people they supported. People received their medicines as prescribed with dedicated trained staff to manage stock control, ordering and safe storage of medicines. Infection control practices reflected current legislation and good practice. People's care records were routinely reviewed making sure it was up to date and relevant.
The home environment was suitable for people's mental and physical needs. The staff team contacted the healthcare professionals for guidance and support when people needed it. People had a choice of what and when to eat their meals. Staff understood their responsibilities and the actions they had to take should a person's capacity was doubted to make an important decision.
People and their family members described staff as compassionate and caring. Staff knew personal information about people and what was important to them which they used to inform their practice. Where people were able to undertake tasks for themselves, staff had encouraged them to do so.
The service responded to people's choices and changing care needs as necessary to support their well-being. There was a wide range of activities facilitated at the home, encouraging people to join in and interact. The staff team used pictures, objects and easy to read documents to support people's communication needs. Systems were in place to address the concerns and complaints received as necessary.
There was a good leadership at the service, with shared responsibilities, to support the service delivery. Any areas of concern identified during the inspection were promptly addressed by the management team to ensure best practice. Lessons learnt were discussed with the staff team. Quality assurance processes were in place identifying actions to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since the new provider took over and registered the service with the CQC on 16 March 2022.
Why we inspected
This was a planned inspection based on when the service registered with us.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection program. If we receive any concerning information we may inspect sooner.