Stennack Homecare Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and their relatives were complimentary of the staff team and recognise that their privacy and dignity was respected.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff treated people equally and there were systems in place to keep people informed when staff had been unexpectedly delayed.

People and their relatives were complementary of the staff team and told us, "The carers are very friendly, very polite and very empathetic” and "They're all good girls... Some of them, the younger ones, are a bit 'care free' but they go above and beyond. They know exactly what I need, and I really feel 'cared for' and I am happy with them.” Staff were also praised for how well they prepared and presented meals. One person commented, "They don't just plonk something down in front of me." People understood that staff and managers acted to ensure privacy and dignity was respected. People described how senior staff made sure guidance and advice was given to new members of staff discreetly during their training.

Managers regularly contacted people to gather informal feedback on their experiences of support and the performance of new member of staff. Any issued reported were investigated and where possible change made to improve people’s experiences. The service engaged flexibility with commissioners, transport services and other care providers to help people to remain independent and safe at home.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.