23 January 2014
During a routine inspection
We observed the quality of care and support provided by staff during the inspection. We spoke with the manager, a number of people living at the home and staff throughout the inspection.
We found care plan records were up to date and people were happy with the service they were receiving. We found people were being supported by staff who had been trained and appropriate support arrangements were in place for them. Good care practices were observed and people told us they were happy with their care. One person said, 'I am very happy and settled. The staff are lovely friendly people. I find them very attentive. They will do anything for you'. Another person said, 'I cannot fault anything. The food is very good and we get plenty of choices. We also have plenty of activities to keep us entertained'.
We found staffing levels were adequate with an appropriate skill mix to meet the needs of people using the service. Good care practices were observed and people were having their nutritional needs met.