29 September 2011
During a routine inspection
Comments we received were generally positive and included, "They are lovely girls and I have got to know them well". Also, "I have had the same girls for a long time there are no problems the staff are good, reliable and we usually have a laugh", ' Everything is O.K. but it would help if they let us know when there is going to be a change in the staff and time'.
Evidence we received by talking to staff members demonstrated this is a good agency to work for and staff told us they felt supported to carry out their role. One staff member said, "I think we all work really well together as a team', 'I haven't been here long and still going through my induction, but everyone is very supportive'.
Staff spoken to had a good awareness of individual care needs and the importance of treating people with respect and dignity. A carer spoken to said, "The staff are
fine respectful and on time".
Other agencies we spoke to about the service, had no issues about the service it provides.