Villa Adastra

Updated 21 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 8 April 2021 and was announced.

Updated 21 April 2021

About the service:

Villa Adastra is a residential care home. There were 33 people living there at the time of the inspection. The service specialises in providing care to older persons who are living with dementia, some of the people were also living with a range of care needs, including arthritis, diabetes and heart conditions. Some people needed support with their personal care and mobility.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

People’s experience of using this service:

Staff had a good understanding of the risks associated with the people they supported. Risk assessments provided further information for staff. People were protected from the risks of harm, abuse or discrimination. One person told us, “They check on me every two hours at night, so I feel safe.”

People were supported to receive their medicines when they needed them. There were enough staff working to provide the assistance people needed, at times of their choice. One person told us” It’s good at night to have someone to call on.” Recruitment procedures ensured only suitable staff worked at the service.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. For example, one person told us they liked the way they could continue to look after, “All my own tablets.” People's health and well-being needs were met. People said they liked the meals. One person told us they appreciated the way, “The food’s nice and hot.” People received support from staff to eat and drink when needed.

Staff received training which enabled them to deliver the care people needed. One person said about the staff, “Oh yes they’re all trained.” Staff received appropriate support from the registered manager and their team.

People were cared for by staff who knew them well. One person told us, “They try to do it in the way that suits me.” Staff understood people’s needs, choices and histories and knew what was important to each person. People were treated with kindness, respect and understanding.

People received support which was person-centred and met their individual needs, choices and preferences. People’s hobbies and interests were included in their support to ensure their well-being needs were met. Complaints had been recorded, investigated and responded to appropriately.

The registered manager and his management team were well thought of and supportive to people and staff. They had a good overview of the service. There were systems to assure quality and identify if improvements to the service were needed. The management team were open to new ideas to further improve service delivery.

Rating at last inspection:

Good (report published 28 June 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.