Bronte

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by staff who were kind and respectful. Staff spent time with people and acknowledged them as they went about their work. Staff promoted peoples’ choice and independence in a personalised way. Policies and practice supported people to have maximum choice and control over their lives. Health professionals praised the home for providing kind and compassionate care with support specific to peoples’ needs. People were supported to maintain relationships and networks that were important to them, this included access to their friends and family. For example, care plans documented the importance to people of seeing their family and friends. Activities formed an important part of people’s lives. People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year. There was a range of appropriate equipment to support and maximise people’s independence and outcomes.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Health professionals praised the home for providing kind and compassionate care with support specific to people's needs.

People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to. People commented, “The carers are so nice, nothing is too much trouble” and “The care is spot on.” A relative commented, “The staff are always friendly when I’m here.” People felt valued by staff who showed genuine interest in their well-being and quality of life.

Staff saw people as their equal and created a warm and inclusive atmosphere. Staff relationships with people were caring and supportive. Staff spoke confidently about people’s specific needs and how they liked to be supported. Through our conversations with staff, it was clear they were very committed and kind and compassionate towards people they supported. They described how they observed people’s moods and responded appropriately. Staff adopted a strong and visible personalised approach in how they worked with people. Staff spoke of the importance of empowering people to be involved in their day to day lives. They explained it was important people were at the heart of planning their care and support needs. Staff treated people with dignity and respect when helping them with daily living tasks. Staff told us how they maintained people’s privacy and dignity when assisting with personal care. For example, asking what support they required before providing care and explaining what needed to be done so that the person knew what was happening.

We saw staff treating people with kindness and respect. They knew who liked to keep their room doors open and who did not. Staff were patient and used appropriate styles of interaction with people. Staff were calm, focused and attentive to people’s emotions and support needs such as sensory sensitivities. Staff members showed warmth and respect when interacting with people.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff asked people if they needed any support even if they were known to be independent to ensure they felt cared for. People were encouraged to remain as mobile as possible.

Care was personalised and staff worked to deliver person centred care which maintained people's dignity with understanding.

People were supported to maintain relationships and networks that were important to them, this included access to their friends and family. For example, care plans documented the importance to people of seeing their family and friends. Activities formed an important part of people’s lives. People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year. There was a range of appropriate equipment to support and maximise people’s independence and outcomes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.