Warren Farm Lodge

Updated 5 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 09 February 2021 and was announced.

Updated 5 March 2021

About the service

Warren Farm Lodge is a residential care home providing personal care and accommodation for 25 people aged 65 and over at the time of the inspection. The service can support up to 30 people in a purpose-built building.

People’s experience of using this service and what we found

People were relaxed and comfortable at Warren Farm Lodge and were complimentary of the care they received. Staff knew how to protect people from abuse or avoidable harm and were confident any issue they reported to managers would be addressed. Risks were managed appropriately and equipment had been regularly serviced to ensure it was safe to use. Staffing levels had been recently reduced in response to a reduction in the number of people using the service.

Staff were recruited safely and were sufficiently skilled to meet people’s needs. Training was regularly refreshed and staff received regular supervision and support from their managers. The service was well maintained and all rooms had en-suite facilities and kitchenette areas. An extension of the service’s lounge was planned to provide additional communal space.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided compassionate support and people’s privacy and dignity was respected. Staff spent time chatting with people throughout the day and responded promptly to people’s request for help.

Care plans were accurate and up to date. They provided staff with sufficient guidance to ensure people’s needs were met. Care plans also included details of people’s life histories to help staff understand how the person’s experiences could impact on their current support needs. People were supported to engage with a range of activities and relatives were encouraged to visit.

The staff team were well motivated. They told us their managers were supportive, approachable and fair. There was registered manager in post and appropriate systems in place to support staff outside of office hours.

Quality assurance processes were appropriate, and people’s feedback was valued and acted upon. All incidents were investigated to identify areas of learning or where improvements could be made.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At our previous inspection the service was rated Good. (Published 23 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Warren Farm Lodge on our website at www.cqc.org.uk.