28 September 2023
During a routine inspection
Support for Living Limited - 43 Shirley Gardens is a residential care home providing personal care and support to up to 7 people with mental health needs. At the time of our inspection there were 7 people using the service who were accommodated in 1 building over two floors.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People indicated they received safe care. The provider had risk assessments and risk mitigation plans in place to help reduce risks and keep people safe.
Safe recruitment practices were followed to help ensure suitable people were employed. Staff received relevant training so they had the right skills to meet people’s care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans included information about individual care needs and people’s preferences. People using the service told us they knew how to raise concerns with the provider.
The provider had procedures for managing incidents, accidents, safeguarding alerts and complaints. Quality monitoring processes were in place to help monitor and improve service delivery.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 26 September 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.