Star Road Respite Service

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People received effective care. Their needs and choices had been assessed and planned for. People had consented to their care and treatment. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People's relatives told us they had been involved in the assessment process. They told us their views, along with the view of the person using the service, were considered and care was planned to reflect these. Comments included, ''The care plans are good'', ''We have a copy of the care plans'', ''The assessment looked at all of [person's] needs.'' The service provided short stay accommodation for people. Relatives told us the process for arranging stays was flexible and met their family's needs. They explained people were able to stay at the home with friends and at times which suited them. Relatives told us, ''I can honestly say most of my dates are honoured and if I have needed them at short notice this is accommodated'' and ''Last year we had a stressful time, [registered manager] was awesome, and we feel [person] has a home away from home at Star Road.''

People's needs and choices were assessed before they started using the service. The assessments included looking at their independent living skills as well as their needs. People and their families were involved in the assessment process. Assessments were used to develop care plans. These were regularly reviewed and updated. Before people started using the service they were invited to visit and spend time getting to know the staff, meeting other people who used the service, and taking part in meals or activities. The provider had systems to help people book when they were staying. They supported people to stay at the same time as their friends or others who had common interests.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to make decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS) We found the service was working within the principles of the MCA and if needed, appropriate legal authorisations were in place to deprive a person of their liberty.

People were given choices; and these were respected. They were asked for their consent and encouraged to make decisions. Information was presented in a way to support people to make informed choices. Relatives confirmed this. Comments from relatives included, ''[Person] is given great autonomy, [they are] encouraged to decide what to do, when and what to eat and who [they] interact with'' and ''[Person] makes decisions if this is possible.''