Background to this inspection
Updated
27 January 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We received information of concern about infection prevention and control measures at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 12 January 2022 and was unannounced.
Updated
27 January 2022
About the service
Aylesham Court Care Home is registered to provide accommodation for up to 60 people who require nursing or personal care. The home is purpose built and is situated in Leicester Forest East, Leicester. The accommodation is over two floors and the upper floor can be accessed using the lift or the stairs There were 53 people using the service at the start of our visit rising to 55 by the end of our visit.
People’s experience of using this service and what we found
The registered manager and staff team were fully committed to providing person-centred, high-quality care. They worked comprehensively with outside professionals to continually improve the service being provided.
People were provided with care and support that not only met their care and support needs, but also their social, cultural and spiritual needs. People were greatly respected as individuals and their values and beliefs were upheld.
People received highly personalised care and support specific to their needs and preferences. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with great kindness and fully respected by the staff who supported them. The staff team worked extremely closely with healthcare professionals and provided kind and compassionate end of life care.
Staff were extremely motivated and proud to work at the service. We found an open ethos with a clear vision and values which were put into practice by staff. They had been properly recruited and provided with the appropriate training to enable them to meet people’s individual care and support needs.
People were supported safely. Their needs had been comprehensively assessed and the risks associated with their care and support had been reviewed and managed.
Comprehensive systems were in place to continuously monitor and audit the service provided to make sure it was the best it could be. People’s complaints were taken seriously and handled in line with the provider's complaints policy.
People were supported to access relevant healthcare services when they needed them, and they were supported to eat and drink well. They were involved in making decisions about their care and support and their consent was always obtained. People received their medicine safely though the providers process for handling medicines had not always been followed.
People had the opportunity to have a say and to be involved in how the service was run and the registered manager took on board people’s ideas of how the service could be improved. The registered manager ensured when things went wrong, lessons were learned and changes were made to further improve the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 9 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.