28 February 2017
During an inspection looking at part of the service
We inspected Grosvenor Park Nursing and Residential Home on the 28 February 2017. This was an unannounced inspection.
Grosvenor Park Nursing and Residential Home is a care home with nursing located in Bexhill on Sea owned by BUPA Care Homes Limited. It is registered to support a maximum of 57 people. The service provides personal care and support to people with nursing needs and increasing physical frailty, such as Parkinson’s disease, multiple sclerosis and strokes. There is also a rehabilitation service provided for up to 10 people who were non-weight bearing following an operation with specialised input from a physiotherapist and occupational therapist. We were told that some people were also now living with a mild dementia type illness. There were 54 people living at Grosvenor Park Nursing and Residential Home during our inspection, nine of which were there for rehabilitation
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service and shares the legal responsibility for meeting the requirements of the law along with the provider.
At a comprehensive inspection in May 2015 we found the 'responsive' question required improvement. There was a breach of regulation 16 because the provider had not ensured that there was an accessible system for identifying, receiving, recording, handling and responding to complaints by people in relation to the service delivery. We received an action plan from the provider that told us how they were to meet the breach of regulation by May 2016.
This unannounced focused inspection on the 28 February 2017 was to look specifically at the ‘responsive’ question and we found that that they had now met the breach of regulation previously found.
This inspection demonstrated that peoples’ concerns and complaints were appropriately recorded, investigated and responded to. People told us that they felt listened to. Resident and staff meeting minutes were available told us that peoples and staff comments were taken seriously and discussed at these events.
Care plans and risk assessments reflected people’s assessed level of care needs and care delivery was based on people's preferences. This included up to date information of falls, skin damage, nutritional risks including swallowing problems and risk of choking and moving and handling. Staff responded to peoples’ changing needs. For example, cushions were in place for those that were susceptible to skin damage and pressure ulcers. The care plans also highlighted health risks such as diabetes and Parkinson’s. Visits from healthcare professionals were recorded in the care plans, with information about any changes and guidance for staff to ensure people's changing needs were met in a responsive way.
A range of activities were available for people to participate in if they wished and people enjoyed spending time with staff. Activity sessions were provided throughout the whole day, five days a week and were in line with people's preferences and interests.