Red Court Care Home

Updated 27 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services

Inspection team

The inspection team consisted of one inspector.

Service and service type

Red Court Care Home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement dependent on their registration with us. Red Court Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was no registered manager in post. A new manager had been in post for several months and had submitted an application to register. We are currently assessing this application.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the manager, the quality manager, the premises manager, chef, two people who used the service, two relatives and three members of staff. We reviewed a range of records including two people’s care records, several medicines records as well as a variety of records relating to the management of the service including staff recruitment, training and support.

Updated 27 October 2022

About the service

Red Court Care Home is a nursing home providing personal and nursing care to up to 35 people. The service provides support to older people in an adapted building. At the time of our inspection there were 26 people using the service.

People’s experience of using this service and what we found

The provider managed risks to the premises with a range of checks such as those relating to fire, electrical, gas and water safety. Risks relating to people’s care were also assessed and clear guidance was in place for staff to follow to reduce the risks. People’s medicines were managed safely by staff. There were enough staff and staff were recruited through processes to check they were suitable to work with vulnerable people. Staff understood how to safeguard people from abuse and neglect. The provider investigated accidents and incidents to check the right action was taken in response, to reduce a risk of reoccurrence. Learning was shared across the organisation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in decisions about their care and support.

The manager was new in post and was in the process of registering with CQC. They were experienced and understood their role and responsibilities, as did staff. The manager notified CQC of significant events, such as allegations of abuse, as required by law. The registered manager communicated openly with people, relatives and staff through regular meetings and surveys. Staff felt well supported by the manager and provider. The provider undertook checks to monitor, review and improve the quality and safety of the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (report published September 2020).

Why we inspected

The inspection took place on 20 September 2022. We received concerns in relation to safety of the premises relating to an accident involving the use of the fixed ramp behind the building. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

We looked at infection prevention and control measures under the safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Red Court Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect. If we receive any concerning information we may inspect sooner.