13 December 2022
During an inspection looking at part of the service
Charles Court Care Home is a care home providing personal and nursing care to up to 75 people. The service provides support to younger and older people who may live with dementia. At the time of our inspection there were 60 people using the service. Charles Court Care Home accommodates people in one adapted building.
People’s experience of using this service and what we found
Improvements had been made to the way people’s risks were managed and the information provided to staff to guide them how to care for people. However, some further improvements were required in the way people’s medicines were managed and staff practice, to ensure people’s safety needs were consistently met.
Some of the checks on the quality and safety of the care provided had improved. Further development of the checks undertaken on the care provided to people was needed, to ensure opportunities for learning were consistently identified and improvements promptly driven through in people’s care.
People were protected from abuse. Staff were safely recruited and there were enough staff to meet people’s safety needs. Where people were supported by temporary staff, they worked alongside more experienced staffs where possible.
People told us staff who regularly supported them knew how to assist them. Staff had received relevant training to develop the knowledge they needed to care for people and.
People, relatives and staff were involved in assessments and people were promptly and appropriately supported to see other health and social care professionals so they would enjoy the best health possible. People were supported to have enough to drink and eat so they would remain well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and staff said the registered manager and senior staff were approachable and listened to their suggestions. Staff told us they felt listened to and supported to provide good care.
Why we inspected
We received concerns in relation to the safety of people’s care and how people were supported to obtain care from other health and social care professionals. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We have found evidence that the provider needs to make improvements. Please see the safe and well-led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained requires improvement based on the findings of this inspection. The provider began to address these concerns during the inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Charles Court Care Home on our website at www.cqc.org.uk.
Rating at last inspection and update
The last rating for this service was requires improvement (published 28 March 2020) and there were breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect. We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.