Charles Court Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at 1 quality statement. This means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

All relatives spoken with confirmed their loved ones had visits to the home from health care professionals such as GP, district nurse and chiropodist. One relative told us, “My daughter and I have stopped any hospital appointments or even admittance as my [family member] has had such bad experiences we will not put them through anymore. They [family member] now only accepts treatment from the nurses in the home or the homes GP.”

Staff told us they felt supported by their colleagues, registered manager and senior leaders. Staff understood people had a right to be treated equally and fairly, to receive care and support which met their needs and was free from discrimination. They worked to reduce inequalities or prejudices which affected outcomes for people with protected characteristics. Staff did not feel they treated anyone differently due to their needs or abilities. For example, staff explained how people cared for in bed were still provided with opportunities for engagement and activity. One staff member said, “I would be very happy for family to be cared for here.” The management team described how they sought and listened to information about people who are most likely to experience inequality in experience or outcomes. This included during assessments and reviews, and staff tailored their care, support and treatment in response to this.

Policies and procedures were in place in relation to equality, diversity and inclusion. Staff had received training in diversity and inclusion.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.