Buckler's Lodge Care Home

Buckler’s Lodge is a residential care home providing accommodation and personal care for to up to 80 people. The service provides support to older people and people living with dementia, physical disabilities and sensory impairments. At the time of our inspection there were 17 people using the service.

People’s experience of using this service and what we found

Safeguarding incidents were not always investigated and managed effectively. Recruitment practices were not robust enough to ensure suitable staff were employed, and people told us they felt the service was short staffed at times.

The provider had not ensured effective systems were in place to oversee the service and ensure compliance with the fundamental standards. This meant people were not always protected from the risk of harm.

We have recommended the provider review the assessment of their staffing levels in order to ensure the safety and needs of people are met effectively.

People and their relatives told us they felt safe. Medicines were managed safely.

Care plans reflected people’s needs and preferences, and people felt involved in their care planning. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. People were supported to have access to a range of health and social care professionals.

People and relatives told us they felt staff were caring and this was observed during the inspection. The service supported people to be as independent as possible and people’s confidential information was protected.

People's communication needs were assessed, and staff supported people with their communication needs. The home supported people to maintain relationships to avoid social isolation and relatives told us they felt welcome in the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 February 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about care provided at this service. A decision was made for us to inspect and examine those risks. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can see what action we have asked the provider to take at the end of this full report.

Enforcement

We have identified breaches in relation to safeguarding, good governance and recruitment at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.