31 December 2015
During a routine inspection
There was a registered manager in post who was planning to leave to manage another home within the organisation. Another manager was recruited and was working alongside the registered manager. This manager had applied to the Care Quality Commission for registration but this was not complete at the time of our visit. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
Staff were very knowledgeable about how to support people to stay safe and there was a lot of emphasis on empowering people to manage risks in an enabling way. There was no environmental audit in place, although this was being considered.
Staff had a confident knowledge of safeguarding and how to ensure people were protected from abuse.
There was extensive support for staff and staff reported feeling fully supported by the organisation in every aspect of their work; as a result the people they felt equipped and resilient to support people in their care.
Staff were passionate, caring and dedicated to their work. People were involved and included in all aspects of their care and support. Staff were respectful and there was evidence of good relationships with people.
Care was highly person centred with young people at the heart of what took place in the home. People knew how to complain and there was access to independent advocacy if required.
There was evidence the organisation invested in the well-being of staff, who in turn were able to support young people effectively.
There was an open and communicative culture and a sense of cohesion between professionals supporting people in the home, with strong links and evidence of working together.
Not all documentation to illustrate the practice in the home was up to date or complete.
The home was well run, with joined up care and support, specialist input and a nurturing setting.