5 April 2023
During a routine inspection
Ariise Limited - Stoke on Trent provides personal care within people’s own houses and flats. At the time of our inspection 18 people were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Risk assessments were generic and did not always provide written information about how to control the identified risk. There was no emphasis focused on equality and diversity during the assessment of people’s needs and care planning. Monitoring systems was not entirely effective in identifying the shortfalls found during this inspection.
People received kind, compassionate care and staff were aware of their responsibility of safeguarding them from the risk of potential abuse.
People were cared for by sufficient numbers of staff who had been recruited safely. People’s prescribed medicines were managed safely by skilled staff. Infection prevention and control practices helped to reduce the spread of avoidable infections. When things went wrong prompt action was taken to address them and lessons were learnt.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in their care planning to ensure they received a service the way they liked. Staff were skilled and supported in their role to meet people’s needs. People could be confident their rights to privacy and dignity would be respected by staff. People could be assured their complaints would be listened to, taken seriously, and acted on.
Where needed information could be made accessible in a format to suit the individual’s communication needs. The registered provider liaised with health and social care professionals to ensure people received a seamless service.
People and staff were actively involved in the management of the service and the registered manager worked closely with other agencies in providing a service for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 March 2022, and this is the first inspection.
Why we inspected
We received concerns about risk management. As a result, we undertook a comprehensive inspection to review all 5 key questions safe, effective, caring, responsive and well-led.
The overall rating for the service is requires improvement based on the findings of this inspection. We have found evidence that the provider needs to make improvements. Please see safe, caring and well led sections of this report.
Enforcement
We have identified a breach in relation to the provider's governance. We found monitoring systems were ineffective to identify the absence of relevant written information relating to control measures where risks had been identified. Care records made no reference to equality and diversity. Monitoring systems did not identify their registration certificate provided the incorrect name and address of the registered location.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.