We carried out a review of the data available to us about McNaha Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about McNaha Care, you can give feedback on this service.
McNaha Care is a domiciliary care agency providing personal care to younger as well as older people in their own homes or in other settings, such as a hospital or a care home. Everyone who used the service received personal care from the agency. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 3 people were receiving a care package from the agency.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support:
People were receiving care that supported them to make their own decisions and be involved in their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to stay safe and were cared for by staff who went through a robust recruitment process. People were supported as individuals. This included providing food or medicines in an appropriate way, or communicating with people in a way they understood.
Right Care:
People received person-centred care. Staff had developed good relationships with people and demonstrated a respectful and kindly approach towards them. Staff followed people’s care plans to help ensure that care was effective and safe and staff were provided with specific training to assist with this.
Right Culture:
The registered manager had a clear vision on where they wanted to take the service. She developed tailored care packages for people who had complex and specific needs. Staff enjoyed working for the service and told us they were supported. The registered manager understood their regulatory requirements and knew that if care did not go to plan, they had a duty to apologise. There were strong links between the service and external agencies which ensured joined up care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 March 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.