We inspected this home on 03 November 2015. This was an unannounced inspection.
Avenues South East - 2a Higham Road is a residential home providing care and support for three people with learning disabilities. The service is part of a group of homes managed by the Avenues Trust. People who lived in the home had autism and communication difficulties.
There was a registered manager at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The registered manager and provider regularly assessed and monitored the quality of care to ensure standards were met and maintained. However, they had not quickly identified and responded to gaps, inconsistencies and contradictions in records which required addressing. We have made a recommendation about this.
People were protected against the risk of abuse; they felt safe and staff recognised the signs of abuse or neglect and what to look out for. Staff understood their role and responsibilities to report any concerns and were confident in doing so.
The home had risk assessments in place to identify and reduce risks that may be involved when meeting people’s needs. There were risk assessments related to people’s mental health and details of how the risks could be reduced. This enabled the staff to take immediate action to minimise or prevent harm to people.
There were sufficient numbers of suitable staff to meet people’s needs and promote people’s safety. Staff had been provided with relevant training and they attended regular supervision and team meetings. Staff were aware of their roles and responsibilities and the lines of accountability within the home.
The registered manager followed safe recruitment practices to help ensure staff were suitable for their job role. Staff described the management as very open, supportive and approachable. Staff talked positively about their jobs.
Maintenance checks and servicing were regularly carried out to ensure the equipment was safe.
Staff had developed positive relationships with the people who used the service. Staff were kind and respectful; we saw that they were aware of how to respect people’s privacy and dignity. People told us that they made their own choices and decisions, which were respected by staff but they found staff provided really helpful advice.
The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. The registered manager understood the requirements of the Mental Capacity Act 2005 and Deprivation of Liberty safeguards and the home complied with these requirements.
The systems for the management of medicines were followed by staff and we found that people received their medicines safely. People had good access to health and social care professionals when required.
People were involved in assessment and care planning processes. Their support needs, likes and lifestyle preferences had been carefully considered and were reflected within the care and support plans available.
People were always motivated, encouraged and supported to be actively engaged in activities inside and outside of the home. For example, people went out to their local community for activities and travel on holidays.
Health action plans were in place and people had their physical health needs regularly monitored. Regular reviews were held and people were supported to attend appointments with various health and social care professionals, to ensure they received treatment and support as required.
Staff meetings took place on a regular basis. Minutes were taken and any actions required were recorded and acted on. People’s feedback was sought and used to improve their care. People knew how to make a complaint. Complaints were managed in accordance with the provider’s complaints policy.