Archived: Pear Tree Lane

Updated 29 June 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 17 May 2016 and was unannounced. The inspection was conducted by two inspectors.

We reviewed the information we held about the service before the inspection, this included notifications received from the provider about safeguarding alerts, accidents and incidents which they are required to send us by law. We also contacted the local authority who purchase care on behalf of people to ask them for information about the home. We considered this information when we planned our inspection.

During our inspection we spoke with two people who lived at the home, three relatives, five staff and the registered manager. We reviewed the care records for three people, to see how their care was planned and looked at three people’s medicine records. We also looked at staff records and records to monitor the quality and management of the home. We observed how staff interacted with a number of people who used the service throughout the inspection.

Updated 29 June 2016

This unannounced inspection took place on 17 May 2016. At our last inspection during August 2014, the provider was meeting the regulations we looked at. Pear Tree Lane provides accommodation and personal care for up to 13 people with learning disabilities. At the time of our inspection there were 13 people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at the home. Staff knew what they would do to protect a person from the risk of harm and how to respond to any concerns. Staff were aware of risks to people’s health and well- being and these were appropriately managed. There were enough staff to meet and respond to people’s needs. Recruitment processes were in place which ensured staff had the appropriate checks and skills before they began working in the home.

People received their medicines as prescribed and these were managed safely. People had access to healthcare professionals as required to maintain their health. People were asked for their consent in ways they understood. People’s care and support was planned in a way that did not restrict their rights and freedom. People were supported to have enough food and drink and were offered meals that were suitable for their individual nutritional needs.

People were cared for by staff who knew them well. Staff were attentive and caring towards people. Staff used people’s preferred communication to ensure their individual choices were respected. Staff respected people’s dignity and privacy at all times. People were supported to follow their own interests and hobbies. Relatives felt comfortable in raising any concerns and felt confident these would be addressed appropriately. Staff were aware how they could support people to communicate their feeling if they were unhappy about something.

People and staff spoke positively about the approachable nature of the registered manager. The registered manager was aware of their responsibilities and had developed systems to monitor the quality of the service people received. There was evidence from learning from incidents and changes put in place. There were audits to monitor the quality of the home which included regular checks of people’s medicines and care plans.