27 March 2013
During a routine inspection
We found that people spoke positively about the agency, with comments such as 'Excellent, capable as well as willing', 'X is friendly, caring and a great help and support', 'Very good care and support given by X', 'X is very easy to talk to, she is always cheerful and I look forward to her visits', 'X provides me with excellent care and helps me to live safely and happily at home' and 'We very much appreciate the fact that we are told which carers are coming and kept informed when there are changes or delays' and 'X is always on time'.
We saw that the agency gave people information and choice to help them make up their minds about whether the service would be suitable to their needs.
We found that the agency had obtained suitable information from people to provide effective levels of care to meet their assessed needs. The support plans were detailed and informative.
People were visited by care staff who were appropriately trained and supervised in order that their individual care needs could be met.
There were appropriate processes in place that monitored the quality of the service provided.