Our current view of the service
Updated
23 May 2024
Date of assessment 11 June 2024 to 15 July 2024. The assessment included a site visit to the home on 11 June 2024 and 18 June 2024.
Brandon House is a care home which provides personal care and accommodation to a maximum of 42 people. We assessed the service because there had been concerns identified regarding the quality and safety of the home. We looked at 105 quality statements. We found a breach of the legal regulation in relation to safe care and treatment. We found concerns around risk and the management of medicines. We also found a continued breach of governance as quality assurance systems were not effective. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of the service
Updated
23 May 2024
People told us they had a pre-admission assessment prior to them moving into the home and felt safe during their transition. People told us they could speak to staff and management if they had concerns and felt they would be listened to. We received mixed feedback from people in relation to people feeling safe. We found risk assessments were not robust and did not inform staff of how to manage people’s individual risks. Most people we spoke with told us there were not enough staff to meet their needs and that agency staff were often used. We received mixed feedback from people and relatives in relation to support provided with medication. While on site we observed staff treating people with kindness and care and made sure their privacy and dignity needs were met. People we spoke to said they were not involved in their care planning, changes and/or reviews. People we spoke with told us they were asked for their consent; however, wishes were not always respected. Staff treated people as individuals and made sure their care, support, treatment needs and preferences were met. However, some people told us not all staff understood their needs. People told us they were able to share feedback and raise complaints. However, when asked for their opinions on ways to improve the service, some people told us the changes did not always materialise.