Wasdale Resource Centre

Wasdale Resource Centre is a domiciliary care agency, providing personal care to people in their own houses and flats. At the time of the inspection there were 2 young people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People were protected from the risk of abuse. Risks to people were assessed and mitigated to enable staff to provide safe support. Where people required support to manage incidents of emotional distress, clear guidelines were in place and staff were knowledgeable about how to support people at these times. People received support from a core team of staff who knew them well. Staff were trained and attended calls at the allocated times. Staff were recruited safely, and pre-employment checks were in place. At the time of the inspection no one was receiving support with medicines, staff training was available should medicines management be required in the future.

Right Care

Peoples needs and choices were assessed, and care plans were person centred. Staff supported people to achieve their goals and people’s equality and diversity was explored at pre assessment stages and through regular contact with relatives. People were treated with dignity and respect. Staff completed daily records which were detailed and reflected how care was individualised and provided for people. Relatives told us staff were kind and caring.

Right Culture

Quality audits were undertaken by a senior management team. Governance could be improved by ensuring all accidents and incidents were effectively monitored, with lessons learned from these. The service worked closely with external professionals to ensure support was provided in a way which was safe, individualised and in line with people's best interests. Relatives, external professionals and staff were extremely positive about how the service was managed and the staff team. The management team were open and honest and understood their roles in relation to duty of candour.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 March 2022, and this is the first inspection.

Recommendations

We have made a recommendation that the management team review their systems for reporting, analysing and learning lessons from accidents and incidents.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and phone calls to engage with people using the service as part of this performance review and assessment.