7 January 2013
During a routine inspection
Care staff we spoke with were aware of the importance of treating people with respect and dignity regardless of their diverse backgrounds. People who use the service informed us that their carers were reliable and competent. The training records indicated that staff had been provided with essential training and this included safeguarding people. Staff informed us that they felt supported by their managers.
The care provided was carefully monitored to ensure that the needs of people were met. People said they had been consulted regarding the care provided and their choices had been responded to. Arrangements for quality assurance were in place. Monitoring visits and spot checks had been carried out by the agency and concerns expressed by people had been responded to.