24 June 2013
During a routine inspection
People's rights to give consent to their support and care were respected. Where a person was not able to give this consent, there were legal systems in place to ensure that the person received support, care and medical treatment that they needed.
We found that people were supported to maintain their health and welfare. They were supported to access a range of health care services. They were also supported to maintain their level of independence and to access a range of social activities.
People who used the service were actively involved in developing the menus. They were also provided with a range of food options to choose from. People's nutritional and hydration needs were maintained and protected.
Systems were in place to ensure that people were protected from the unsafe usage of medication. This included the storage, administration and recording of people's prescribed medication that was managed by the home.
Staff received the support and training required to ensure that they were safe to do their job, which they said they found rewarding.
There was a range of quality assurance systems in place which ensured that people were listened to and that they received safe and appropriate support and care.