• Services in your home
  • Homecare service

Bewdley Care Limited

Overall: Good read more about inspection ratings

Shrubbery House, 21 Birmingham Road, Kidderminster, DY10 2BX (01562) 69771

Provided and run by:
Bewdley Care Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 12 March 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of one inspector and two Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was domiciliary care.

Service and service type: Suite 1 is a domiciliary care agency and provides personal care to people living in their own homes. It provides a service to older adults. Not everyone using Suite 1 receives a regulated activity; Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. For these people we also take into account any wider social care provided.

The service had a manager registered with the CQC. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit. We needed to be sure the registered manager would be available to facilitate this inspection. We visited the office location on 25 and 26 February 2019.

What we did: Before the inspection, we reviewed the information we held about the service, including statutory notifications. Notifications are used to inform CQC about certain changes, events or incidents that occur. We requested feedback from stakeholders. These included the local authority safeguarding and commissioning team and Healthwatch England. Healthwatch England is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. The provider had completed a Provider Information Return (PIR). The PIR is a form providers are required to send us which contains key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with 12 people who used the service and five relatives about their experience of the care provided. We spoke with the owner, the registered manager, deputy manager, field care manager and five care staff members. We looked at four people's care plans and a selection of medication administration records. We saw records and documentation about the management of the service, recruitment information for two staff members, staff training and supervisions records, complaints and staff rotas.

Overall inspection

Good

Updated 12 March 2019

About the service: Suite 1 is registered as a domiciliary care agency providing the regulated activity 'personal care' to the people who live in their own homes. At the time of our inspection, the service was providing personal care to 110 people.

People’s experience of using this service: The management of medicines was safe, but minor issues were noted with some medications records. Staff had completed training in the safe management of medicines. People told us they felt safe and staff knew how to respond to possible harm. Risks to people were assessed and records contained guidance for staff to follow. Staff followed infection prevention and control guidance when supporting people in their own homes.

There were enough skilled and experienced staff to meet people’s needs. An induction was completed by all staff. Staff received appropriate training and support to enable them to perform their roles effectively. Robust recruitment processes were in place and followed.

Staff involved healthcare professionals to ensure people's health care needs were met. People received support with eating and drinking, when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and relatives said staff were reliable, kind and caring. The staff described how individual people preferred their care and support delivered and the importance of treating people with dignity and respect. People's care plans were personalised, with sufficient detail for staff to provide effective care. Staff had received training in end of life care.

People and relatives had the opportunity to provide feedback on the service received. Information was provided so people knew who to speak with if they had concerns. There was a system in place to respond to any complaints. Systems were in place to monitor the quality of service and action was taken where areas for improvement were found.

Rating at last inspection: At the last inspection the service was rated Good. (published 9 February 2016). The overall rating has remained the same.

Why we inspected: This was a planned inspection to check/confirm that this service remained Good.

Follow up: We will continue to monitor the service through information we receive. Further inspections will be planned for future dates as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.