Worcester Lodge

Updated 17 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 01 February 2022 and was announced. We gave the service one days’ notice of the inspection.

Updated 17 February 2022

About the service

Worcester Lodge is a residential care home. It provides accommodation and personal care for up to 39 older people, some of whom are living with dementia. At the time of the inspection there were 31 people living at the service.

Worcester Lodge is situated in Clevedon. There are two areas to the service. The main house and Garden Wing which focuses on care and support for people living with dementia. There are communal lounges and dining areas.

People’s experience of using this service:

Improvements had been made to the services environment to ensure it was safe, clean and better maintained. Radiators were now covered. A programme of works scheduled areas for redecoration and refurbishments. Areas had been completed and other were in progress or planned.

New equipment and furniture was in place. This provided items that were clean, fit for use and in good working order. The garden area had been made safe.

Systems to monitor and review the quality of the service had been revised and amended to ensure areas were identified and actions taken. The management structure had changed to ensure responsibility was clear and tasks completed.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

Rating at last inspection and update:

Requires Improvement (June 2019). This service had been rated as requires improvement at the previous three inspections (January 2017, June 2018 and June 2019).

We carried out an unannounced comprehensive inspection of this service in February 2019. Breaches of legal requirements were found. We issued two warning notices to the provider in relation to safe care and treatment and good governance. The provider sent us an action plan of how they would meet the registration regulation, notification of other incidents.

Why we inspected:

We undertook this focused inspection to check they had met the warning notices, fulfilled their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those Key Questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Worcester Lodge on our website at www.cqc.org.uk.

Follow up:

We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.