13 August 2012
During an inspection looking at part of the service
People living at the home we spoke with told us that they had no concerns or complaints. They said that there was a good staff team, most of whom had worked at the home for a long time, so everyone knew each other well. People said that their personal care needs were met and that the staff were kind, courteous and caring. We were able to observe people being supported with moving and handling as well as interactions between staff and people living at the home, and saw both good practice and good communication.
One person told us that they had chosen to move to Oak Mount as they had visited someone in the home before they had decided to live there. They told us that they had been impressed with how people were looked after at Oak Mount.
The visiting relative we spoke with told us that they visited regularly without giving notice and always found their mother to be clean and well looked after. They also told us that there was good communication between themselves and the home.
Since the last inspection we found that improvements had been made. These included better care planning, increased staff at key times of the day, an increase in activities arranged for people and better monitoring and reviewing of the service as a whole.