Archived: White Lodge Rest Home

We found that people were able to make choices about the support they needed and their privacy and dignity was respected and promoted where appropriate. People experienced care, treatment and support that met their needs and protected their rights with appropriate support from other health professionals when required and requested. People were protected against the risks associated with medicines and staff were trained and knowledgeable in the importance of following the homes procedures in relation to medication. There were robust systems in place to check and monitor the appropriate administration of medicines to people living in the home. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.