Our inspection was unannounced and took place on 24 February 2016. The provider is registered to accommodate and deliver personal care to nine people. At the time of our inspection nine people lived at the home. Two of whom were there short term. People lived with a learning disability and/or other related needs.
At our last inspection of October 2013 the provider was meeting all of the regulations that we assessed.
The manager was registered with us as is required by law. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The staff had received training on procedures they should follow to ensure the risk of harm and/or abuse was reduced.
The staff had been trained to manage medicines safely. Medicines were given to people in the way that they preferred and as they had been prescribed.
The staff were helpful, kind and caring and were provided in sufficient numbers to meet people’s needs.
The recruitment processes the provider followed ensured that unsuitable staff were not employed.
Staff received induction training and the day to day support and guidance they needed to ensure they met people’s needs and kept them safe.
Staff understood the requirements of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). This ensured that people received care in line with their best interests and would not be unlawfully restricted.
People were encouraged to make decisions about their care. If they were unable to their relatives were involved in how their care was planned and delivered.
Staff supported people to have meals that they enjoyed and that met their dietary and cultural needs.
People received assessments and/or treatment when it was needed from a range of health care professionals which helped to prevent deterioration of their health and well-being.
People were offered and enabled to engage in recreational activities that they enjoyed and met their preferred needs.
Systems were in place for people to raise their concerns or complaints if they had a need.
People, relatives and staff all felt that the service was well-led. Quality monitoring systems were in place and people’s feedback was sought that ensured that the service was run in the best interests of the people who lived at the home.