Stamford Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The management team maintained a positive culture. Governance and management systems were in place to drive improvements. This included a range of audits which were undertaken regularly to monitor, review and improve the service people received. Staff were positive about their roles and told us they felt supported and knew how to seek advice, guidance and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff spoke positively of the registered manager. One staff said, “She's there not only for the residents but for staff also. If we have any problems we go to her.” The registered manager also felt supported by their line manager. Another staff said, “Managers are all supportive.”

There was a clear staffing structure. Managers and staff understood their individual roles, responsibilities, and the contribution they made to the service. We found there was an open culture within the service. The registered manager and staff were open and honest with us throughout the inspection. The registered manager had a clear vision and was committed to providing a person-centred responsive service. Staff we spoke with shared this commitment. There were monthly regional registered managers meetings; this promoted consistency across the provider and facilitated sharing of lessons and good practice. The provider arranged training and shared information to promote inclusion and diversity.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager told us there were a number of checks and audits in place to monitor and improve the service. Staff were positive about the leadership of the management team. Staff told us they felt supported in their work and enjoyed working at the service. Staff told us they were able to speak up and express their views. Comments included, “My manager is very open and supportive” and, “We work well together. There is an open-door policy and the registered manager is approachable.”

There was a clear management and staffing structure where each staff member knew their roles and responsibilities well. Statutory notifications were submitted to CQC as required. Head of departments, for example, chef, maintenance person, activity person and housekeeping, met regularly to discuss service matters. This promoted accountability. There were regular staff meetings, including weekly clinical risk meetings where the senior staff and RGNs got together to discuss issues such as falls, new admissions, pressure ulcers and people’s weights.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.