The Care Quality Commission

Archived: Firgrove House

163 Station Road, Yate, Bristol, Avon, BS37 4AH (01454) 310636

Provided and run by:
Mrs JA and Mr DK Roberts

Important: The provider of this service changed. See new profile

All Inspections

8 September 2013

During a routine inspection

We spoke with five people who lived in the home and they all spoke with great praise about the home and staff. People told us 'I looked around many homes but decided this was the best as it was friendly and welcoming' and 'I really enjoy living here I have settled well and made lots of friends'.

The provider had systems in place to gain and review consent from the people living at the home. All of the people living at the home were able (with support) to make decisions about their day to day activities and choices. We were told that people living at the home at the time of our visit were not subject to any legal restrictions that were in their own best interest.

People were cared for in a clean, hygienic environment. We found high standards of cleaning. Bedrooms were checked and were found to be clean and tidy. We observed housekeeping staff cleaning people's rooms thoroughly. We spoke with housekeeping staff who were able to tell us how they cleaned people's rooms and communal areas; they were able to show us the products which they used.

People living in the home told us 'The staff are extremely kind, caring and considerate' and 'My needs have been fully met I am glad I chose this home as I can now manage to do some tasks independently as I have gained confidence in myself'.

17 January 2013

During a routine inspection

People living at the home told us 'The meals are lovely, always hot and tasty' and 'I love meat and fresh vegetables and that's regularly on the menu so I'm happy' another person told us 'Portion sizes are good they always offer you second helpings but I'm always too full for more'.

People had their comments and complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint. People told us 'The manager is very approachable and often sits and talks to us and listens to our comments' and 'I feel if I had a complaint it would be took seriously and dealt with'.

Records were kept for the appropriate period of time and then destroyed securely. The registered manager told us that care and staff records were archived in the home's main administration office and disposed of securely in accordance with the Data Protection Act.

We looked at the staff rotas for the previous four weeks. This showed us that rotas maintained consistent staffing levels covering staff annual leave and sickness. We saw from the rotas that there was a clear staffing structure and there was a good skill mix amongst staff on duty.

People told us the manager completed a comprehensive assessment of their needs to find out what support they needed before they moved into the home. Comments included "The manager came to see me to find out what help I needed before I moved here".

15 March 2012

During a routine inspection

During our visit we met and talked to ten people who lived at Firgrove House. We spoke with people in communal areas and in their own private rooms. We asked people living in the home about the service they received and about the support they were given by staff. People who lived at the home told us that they were happy, they also told us that staff assisted them with their care needs, were supportive and kind. One person we spoke said 'The staff were so thoughtful and caring, nothing was too much trouble.

When we asked people how staff supported them one person told us 'The staff who work here help me to dress and assist me with my bath, staff are always very patient and never rush me', another person said 'I like the peace and quiet, the staff on duty always check on me and see if there is anything I need'. A third person told us 'Staff always ask me how I am and see if they can help me, they are kindness itself'.

We spoke to a visitor to the home, they told us that they visited the home on a regular basis and they had no concerns about the care of their relative, they told us 'my relative has been living at the home for a few years, the staff know my mother really well and they genuinely show her warmth and kindness '.

Another visiting relative told us about their mothers care, they said that the staff were so thoughtful and kind and that nothing is too much trouble. They also told us 'My mother has the best care and attention here at Firgrove, I could not ask for anything more