10 July 2012
During an inspection looking at part of the service
St Johns Care Home has two floors. The first floor is used for people who have dementia and need greater support.
We spent time on both the ground floor and first floor. We spoke with four people using the service, two relatives and three members of staff. We completed a Short Observational Framework for Inspection (SOFI) on each floor. SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us.
We could see there were good relationships between people using the service and members of staff. People in the ground floor lounge appeared to be happy and relaxed in their surroundings. We asked one person if they were happy with their care, they said, 'I'm quite happy here.'
In the upstairs lounge where people needed more support we saw some of the people were less settled due to their illness. Although the provider had tried to provide increased stimulation for people changes, within the staff team meant this had not been maintained.