Weybourne

Updated 18 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 26 October 2020 and was announced.

Updated 18 November 2020

This inspection took place on 13 March 2018 and was unannounced. At our last inspection in August 2016 the service was rated Good. At this inspection we found the service remained Good and continued to meet the regulations and fundamental standards.

Weybourne provides accommodation and personal care for up to 40 older people and specialises in caring for people living with dementia. There were 32 people using the service at the time of the inspection. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. There were appropriate adult safeguarding procedures in place to protect people from the risk of abuse and staff were aware of the action to take if they had any concerns. Staff knew about the home’s whistleblowing procedure and told us they would use it if required. Risks to people’s health and well-being had been assessed, and identified risks were managed safely. Medicines managed appropriately. People were protected from the risk of infection. Accidents and incidents were recorded and acted on in a timely manner. There were enough staff deployed to meet people's needs. Appropriate recruitment checks were carried out before staff started work.

Staff received training, supervision and appraisals so that they were effectively able to carry out their roles. The registered manager and staff had a clear understanding of the Mental Capacity Act 2005 (MCA) and staff asked for people’s consent before they provided care. People were supported to have enough to eat and drink and had access to a range of healthcare professionals in order to maintain good health. We saw that the home had recently been refurbished and redecorated.

People told us staff were kind and respected their privacy, dignity and independence. They were involved in decisions about their care needs. People were provided with information about the service when they joined in the form of a 'service user guide' which included the home’s complaints policy.

Care plans were reflective of people's individual care needs and preferences and were reviewed on a regular basis. There were a variety of activities available for people to participate in. People were aware of the home’s complaints procedures and knew how to make a complaint. People's cultural needs and religious beliefs were recorded and they were supported to meet their individual needs.

People told us the home was well run and that the registered manager was supportive. There were effective processes in place to monitor the quality of the service. People and their relatives were provided with opportunities to provide feedback about the service.