23 May 2011
During an inspection looking at part of the service
The same person also said, however, 'They need more staff on at night'. One person told us the home was sometimes short-staffed, especially in the laundry. Another resident, when asked about when she likes to get up, told us, 'They get me up'.
Staff told us that they can't always respond promptly to calls for assistance at nights, because there was only one carer on the top and ground floors.
People told us that there were no social activities in the evenings, and they were sometimes bored.