Jasmine Court Nursing Home

Updated 20 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience who completed telephone calls to relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Jasmine Court Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Jasmine Court is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the provider, registered manager, three members of staff including the deputy manager, five people that lived in the home, eight relatives and a visiting health professional. We observed how staff interacted with people. The Expert by Experience made calls to relatives remotely by phone.

We reviewed a range of records relating to the management of the home, two staff recruitment records, two people’s care records and a sample of medicine records. We looked at quality assurance records. We contacted a health and social care professional for their views about the service. We considered all this information to help us to make a judgement about the home.

Updated 20 August 2022

Jasmine Court Nursing Home is a nursing home that provides accommodation with nursing and personal care for up to 24 people. When we visited 20 people lived there. The property is situated close to the sea front in Weston Super Mare.

People’s experience of using this service and what we found

Since our last inspection it was evident the registered manager and the staff had made improvements, which had raised the standard of care people received in respect of reporting safeguarding concerns. Systems were in place to monitor safeguarding to ensure information was shared with the appropriate professionals and us. This formed part of the oversight and governance of the home.

People were treated with kindness, dignity and respect. Staff interactions with people were warm, kind and caring. People and their relatives spoke positively about the care and support.

People told us they felt safe at the home. There was sufficient staff supporting people who had been through a thorough recruitment process. Staff supported people to manage their medicines safety. People were protected from the risk of cross infection and appropriate guidance was followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved decisions about how they wanted to be supported.

There were systems in place to monitor the quality of the care and support. The provider regularly visited the service to drive improvements and support the registered manager and the staff. There was an extensive refurbishment programme being completed within the home including carpeting, redecoration, improvements to fire safety and refurbishment of bathrooms.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 22 August 2019) and there were breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection. We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions safe and well-led, which contain those requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Jasmine Court Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.