27 November 2015
During a routine inspection
This inspection took place on 27 November 2015 and was unannounced. The home provides accommodation and personal care for up to 37 older people, some of whom may be living with dementia. On the day of the inspection, there were 31 people living in the home.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe and there were systems in place to safeguard people from the possible risk of harm. There were risk assessments that gave guidance to staff on how risks to people could be minimised.
The service followed safe recruitment procedures and there were sufficient numbers of staff to keep people safe and meet their needs. There were safe systems for the management of people’s medicines and they received their medicines as prescribed.
People were supported by staff who were trained, skilled and knowledgeable on how to meet their individual needs. Staff received regular supervision and support, and were competent in their roles.
Staff knew how to support people who lacked mental capacity to make decisions for themselves and had received training in Mental Capacity Act (2005) and the associated Deprivation of Liberty Safeguards. People’s nutritional needs were met and they were supported to have enough to eat and drink. People were also supported to access other health and social care services when required.
People were treated with respect and their privacy and dignity was promoted. People were involved in making decisions about the care and support they received.
People had their care needs assessed, reviewed and delivered in a way that mattered to them. They had care plans that took account of their individual needs, preferences and choices. They were supported to pursue their social interests and hobbies and to participate in activities provided at the home. There was an effective complaints procedure in place.
There were systems in place to seek the views of people, their relatives and other stakeholders. Regular checks and audits relating to the quality of service delivery were carried out. There were effective systems in place to monitor the quality of the service.