• Care Home
  • Care home

Mossdale Residence

Mossdale Residencies, Mossdale Avenue, York, YO31 0AF (01904) 293061

Provided and run by:
HC-One Management Limited

Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 5 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Mossdale Residence is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Mossdale Residence is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We requested feedback from the local authority contract team. We also looked at information sent to us since the service registered such as notifications about accidents, incidents and safeguarding alerts. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with eight members of staff including the managing director, area director and the registered manager. We also spoke with one nurse, one unit manager, two care staff and the chef. We also spoke with six people who used the service and two relatives.

We looked around the home to review the facilities available for people and the infection prevention and control procedures in place. We also looked at a range of documentation including care files and daily records for three people and medication administration records for three people. We looked at three staff recruitment files and reviewed documentation relating to the management and running of the service such as audits, service safety records, and policies.

Overall inspection

Good

Updated 5 August 2022

About the service

Mossdale Residence is a care home which provides both nursing and personal care for adults, including people who may be living with dementia. It is registered to support up to 80 people. At the time of our inspection 29 people were using the service. The care home is in a new building with several large and smaller communal areas and outside spaces for people to use.

People’s experience of using this service and what we found

People were safe. Risks to people’s health, safety and wellbeing were managed by staff with the relevant skills and knowledge to meet their needs. Any accidents or incidents were appropriately responded to and were monitored and learned from to reduce the risk of them happening again.

Suitable staff were employed, and staffing levels met people’s needs. People’s medicines were administered as prescribed. The service was clean and staff appropriately used personal protective equipment (PPE).

People were supported by kind and caring staff who were attentive to people and their needs. People had choice and control regarding their care and were enabled to follow their own routines. People’s privacy and dignity was maintained, and people’s independence was promoted.

Staff were knowledgeable about people’s needs and supported people to access healthcare services when required. People had a varied diet and meals were served in line with people’s personal preferences and dietary requirements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the care provided and the provider’s quality assurance systems helped to ensure this. The management team promoted a positive culture through appropriate support for their staff.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 December 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.