8 June 2023
During a routine inspection
Hever Care Limited is an independent domiciliary care service providing personal care and support to people in their own homes in Tonbridge and neighbouring areas. People receiving care and support had a range of needs including, people living with dementia, people with mental health conditions, people with a physical or sensory disability and younger adults. At the time of our inspection there were 5 people using the service.
People’s experience of using this service and what we found
We found there were established and effective systems in place to ensure people's needs and choices were consistently and fully assessed prior to providing care. People’s care plans included assessments of risks relating to their clinical conditions and the skills of staff matched the needs of people using the service.
People told us the provider valued people and their families. People told us, "They (Hever Care Limited) have been fabulous, letting us lead (on their relatives care) but guiding us in a team approach.” We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us their relatives were treated with kindness and dignity and felt safe with the staff. A relative told us, “They (the staff) understand and look after them well, treat them with respect and care for them.” They appreciated having access to a real time app enabling them to see care had been provided to their relative. They told us the registered manager was responsive and receptive to feedback and they were happy with the care their relative was receiving.
The staff told us they felt valued and were happy with the provider. Staff told us they were appropriately trained and supported to meet people’s needs. They received regular updates on changes to care plans, policies and procedures via the app.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 10 October 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.