10 March 2020
During a routine inspection
Beech House Care Home is residential care home which was providing personal care for 22 people at the time of the inspection. The service can support up to 30 people. The service can provide care for people living with dementia.
Beech House Care Home accommodates people in one adapted building.
People’s experience of using this service and what we found
The management team reviewed the service provided. Following a recent audit, people’s care records were being reviewed and re-written to make them more person-centred and to ensure they reflected people’s full and current needs. Care was being monitored to ensure it was provided for people in a timely way. A refresher course in safe medicine management was being undertaken by staff to improve their practice.
We have recommended the provider continues to monitor people’s care records and undertakes checks to make sure people receive timely care.
Minor issues with infection control found during the inspection were addressed.
There was a new manager in place who responded positively to people using the service. One person told us, “The manager does their best for us.”
People were safeguarded from abuse by staff who understood the action they must take to report concerns. People’s risk assessments were being reviewed. Accidents and incidents were monitored, and corrective action was taken to prevent re-occurrence. There were enough staff provided to meet people’s needs. Recruitment was robust.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
A range of training was provided for staff to develop or maintain their skills. Staff were supported through supervision and appraisals were scheduled to take place.
People were supported by kind staff. People’s privacy was protected, and their diversity was respected. Information was provided in a format that met people’s needs.
People were encouraged to maintain their independence and choice. People’s nutritional needs were assessed, monitored and reviewed. People’s wellbeing was monitored by staff. Health care professionals were contacted for advice.
People were aware about how to make a complaint. Issues reported were investigated and discussed with the complainant. Activities took place in line with people’s preferences, hobbies and interests. End of life care was provided at the service.
The manager and management team were available for people to speak to. The views of people living at the service, relatives, visitors and staff were sought. Feedback received was acted upon. Data security was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 14 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.