Clifton House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People and their relatives told us they were treated fairly and with dignity and respect by staff. Staff had access to various ways of raising concerns about treatment which was against the service values. Staff training, support and spot checks meant staff were consistently reminded of their responsibilities when providing support for people. People and staff were overwhelmingly complimentary about the registered manager. The service supported people with a wide range of needs, staff told us they would support people regardless of their background. It was at the heart of the service to appreciate people’s individuality; this was celebrated. Policies and procedures underpinned working practices within the service. People’s goals and intended outcomes were clear within their support plans. This was complimented by staff training, ongoing monitoring and oversight of the registered manager.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.