Kings House

Updated 22 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 31 March 2021 and was announced.

Updated 22 April 2021

About the service:

Kings House is a care home without nursing for adults with enduring mental health conditions. It is a large converted house set in a residential suburb of Bournemouth. It is registered for up to 19 people, but accommodates up to 18. There were 18 people living there at the time of the inspection.

People’s experience of using this service:

People told us they felt safe living at Kings House.

Staff treated them with kindness and respect. They were supportive when people were worried or upset.

People’s privacy, dignity and independence was respected.

People were pleased with their support at Kings House. Their needs and preferences were assessed, and a holistic support plan drawn up based on this, in consultation with them.

Assessments and support plans were regularly reviewed and updated. People were encouraged to be involved in this process.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff actively encouraged people to be involved in planning and reviewing their support.

People received the support they needed to manage their physical and mental health.

There was a range of healthy and tasty meals. People had a say in what was on the menu and dietary needs were catered for.

People were encouraged and enabled to pursue hobbies and get involved in activities in the wider community. In-house activities were also provided, based on people’s suggestions and interests.

Staff understood their responsibility to report concerns about neglect and abuse and knew how to do this.

The premises were kept in a clean and safe condition. Refurbishment was under way.

There were enough safely recruited staff on duty to provide the support people needed.

Staff were well supported through training and supervision so they could support people safely and effectively.

Medicines were stored securely and managed safely.

Lessons were learned when things went wrong. There was an open and transparent culture in relation to reporting and investigating adverse incidents.

People told us they would feel able to raise concerns or complaints with the manager.

The service had an open, positive, person-centred culture.

People and staff expressed confidence in the current manager’s leadership.

The manager worked closely with staff and was readily available to them, and to people who used the service.

There was an effective system for the manager and provider to oversee Kings House and monitor the quality of the service provided.

Action was taken to address any areas for improvement that were identified through audits and incident reviews.

There had been a turnover in staff with the change in manager. The manager and staff acknowledged the changes had been difficult and were enthusiastic about how the service was changing for the better.

Rating at last inspection:

Good (report published 9 September 2016)

Why we inspected:

This was a planned inspection based on the previous rating.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.