Archived: Lawn Court

We used a number of different methods to help us understand the experiences of people using the service. We spoke to staff and people living in the home. We were told 'It's better here, better than the hospital, I like it, I can go out, I like football and I get to play, I can do stuff.' We were also told 'staff are good, they listen.'

During our inspection we found that people had been involved in decisions about their care, and chose how they spent their time throughout the day.

Care plans were personalised with comprehensive details about people's mental health conditions, and information about recovery plans, and/or managing their mental health issues.

Infection control and medication policies and procedures had been followed, with staff receiving appropriate training.

Staff received supervision and were encouraged to attend further training appropriate to the work they performed. Staff told us they enjoyed working at Lawn Court and felt supported by the manager to attend further training and develop their role within the home.

A copy of the complaints procedure was available and included in the service user welcome pack when people moved into Lawn Court. A complaints policy was available for people to access if required. We saw that comments and complaints were documented, and responded to in accordance with the organisation's complaints policy and procedure.

We found that care plans were personalised, and clearly documented the needs of people. Care was provided to meet individual needs. The home was clean, tidy and well maintained. The provider had appropriate systems in place to monitor and improve the service.